FAQ's
Frequently asked questions
Q. Can I have a website for free for my local good cause organisation?
A. Yes, we offer a free website option for local good causes, and we'd love to support your organization! This opportunity is available on a limited basis, and we open up applications periodically. If you'd like to apply, feel free to reach out. The website is free for the first year, and after that, there may be a small nominal fee to help maintain it. We’re excited to help you get your cause online!
Q. Can I use the website for blogging?
A. Absolutely! You can use your website for blogging. For the best experience, we recommend our WordPress package, as it's specifically designed for blogging and offers all the features you'll need. If you choose one of our other packages, they can still support blogging, though they’re better suited for websites that don’t require frequent updates. Either way, we’ll help you find the right fit for your blogging needs!
Q. Can you put links to my social sites such as Facebook onto the website?
A. Absolutely! We can easily add links to your social media profiles, like Facebook, on your website. This helps visitors connect with you across platforms and enhances your online presence.
Q. Will I be tied into a lengthy contract?
A. Not at all! We believe in keeping things flexible to suit your needs. There’s no long-term contract with our website packages—just a simple one-month notice if you ever decide to cancel, so we can handle any necessary administration. Domain names are purchased on an annual basis, as required, but we’re committed to making your experience with us as smooth as possible. We hope you’ll be so satisfied with our service that you’ll want to stay, but if you do need to leave, we’ll work with you to make the process easy.
Q. Can the website be updated, how much will that cost and how is it updated?
A. Absolutely! We make updating your website easy and affordable. Minor updates or occasional changes within a month are included at no extra cost. For more frequent updates, we offer flexible plans starting with a small monthly fee. To request updates, simply send the details to our dedicated support email, and we’ll create a support ticket to process your request. We’ll handle the updates promptly and efficiently, and we’ll provide clear instructions on how it works when you get started. We're here to keep your website fresh and up-to-date!
Q. What payment options are available for a website or additional services?
A. We offer convenient payment options through direct debit or bank transfer, making the process simple and hassle-free! Before we begin any work, you’ll receive an electronic link to set up direct debit securely. This way, any fees due will be invoiced electronically, sent directly to your email, and automatically processed via direct debit. This system helps streamline payments, so you can focus on your new website or services without any worry.
Q. How are you able to offer such affordable pricing for this service?
A. Our approach is designed to bring you high-quality service at a lower cost! By operating remotely and managing our own web servers, we save on overhead and pass those savings directly to you. The packages we offer are tailored specifically for businesses seeking a professional, budget-friendly website from a range of customisable templates. For those looking for something truly unique or bespoke, we’re also happy to discuss additional options to meet your needs. Reach out anytime to explore the possibilities!
Q. Do you charge extra for secure website https:// rather than http://
A. No, we provide a secure https:// connection at no extra cost! Unlike some companies that add hidden fees for website security, we believe in transparent pricing so your site is safe and secure from the start—without any surprise charges.
Q. Do you monitor the website for uptime, errors, and other potential issues?
A. Absolutely! Each website includes a robust monitoring option, with checks performed from multiple locations worldwide several times a day. If your site ever goes offline, we’re instantly alerted so we can proactively resolve any issues and keep your website running smoothly.
Q. What types of website domain names, like .co.uk or .com, are available?
A. We offer a wide range of domain options! Thanks to our partnerships with multiple domain registrars, we can secure nearly any available domain name for you. If you have a specific domain in mind, just let us know—some specialty domains may have a small additional fee, and we’ll gladly provide details.
Q. Does the website include an email address?
A. While our standard website package doesn’t include an email address, we’re here to help if you need one! Many customers prefer to keep using their existing email accounts, but we can easily set up a custom email address for you at a small additional fee based on your needs. Just reach out, and we’d be happy to discuss the options.
Q. Do you visit my premises and ask lots of questions?
A. To keep our prices as affordable as possible, we generally handle everything remotely, with information shared easily by email. However, if you’d prefer an on-site visit, we’re more than happy to arrange one as an additional service. Just let us know, and we’ll work out the details to best suit your needs!
Q. Do you take photographs for the website
A. While our base package doesn’t include photography (as many clients already have images they love), we’re delighted to offer a professional photography service if you need fresh visuals! This is available for an additional charge—just reach out, and we’ll provide all the details to bring your vision to life.
Q. Why do I need a website if I use social media to connect with my customers
A. Social media is a great way to engage with your audience, but having a website takes your business to the next level. It gives you complete control over your brand, enhances your professionalism, and lets you share more detailed information about your products or services. Plus, it boosts your visibility on search engines, helping new customers find you even if they’re not on social media. A website works alongside social media to expand your reach and grow your business!